Shipping & Returns
Once you order has been shipped, you will receive an email with tracking information, allowing you to check on the progress of your delivery. All orders will be processed within two business days of the order. Tracking information will be sent to you within one business day after your order has been shipped.
INTERNATIONAL DUTIES, CUSTOMS & TAXES
SVRN ships to most countries in the world and therefore we maintain a simplified shipping process for all international orders. We are not responsible for the import taxes of your country from the United States and does not pay extra charges once the item has been shipped. We do not refund items that are rejected by the customer due to country-imposed import taxes and tariffs those that are sent back to our store without a return request. Please note that international shipments may take longer to be delivered due to the customs process of your country.
LOST & MISSING PACKAGES
SVRN requires signature confirmation on high-value to ensure that the item gets to our customers safely. Packages that have been lost or missing with no proof of delivery by the chosen postal service are only eligible for store credit equivalent to the value of your order. We do not offer a refund for items that have been signed for or marked as delivered.
Return requests must be made within 10 days of receiving your item. To be eligible for a return, your item must be unused and in its original packaging as noted below. Items noted as 'Final Sale' such as heavily discounted items, sneaker releases or other items that do not comply with the below policies are not eligible for returns. Orders placed with applied discount codes at 20% or over are not eligible for return.
Apparel: All original tags must be attached to the garments the way they came in order to receive a full refund. Stains, odors, deodorant marks, tears or other signs of wear that affect an item’s new condition will automatically void return eligibility.
Footwear: Must be tried on with clean socks and on a carpeted surface so as to not damage the soles. The shoe box, dust bags, tags and any other packaging must be returned in their original condition with the shoes in order to receive a full refund. Please place shoe box inside a shipping box so as to prevent damages during transit.
Socks, underwear and swimwear: These items are considered final sale and are not eligible for returns.
Damge/defective items: If you believe an item to be defective or damaged, please contact us by email before returning items so we can help resolve the issue. We require photos of the defect and damages to be taken into consideration while assessing return eligibility.
To initiate a return, contact us directly at email@example.com. Use the format 'Return Request: *Your Order #* in the email heading. Please also include any relevant information about the item you purchased and your reason for returning. The cost for shipping a return is at the customer's discretion. A free return shipping label will only be provided if the item sent to you was not the item originally purchased.
SVRN reserves the right to reject any returned products that do not comply with the stated return policies above. Rejected items will be sent back to the original shipping address without refund. In order to avoid this, please contact us first to address potential issues regarding the items you wish to return.
For international returns, please ship with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.
Once the returned merchandise has been checked for signs of wear and its original packaging has been approved, SVRN will issue a refund to the original method of payment and a confirmation email will be sent to you. Original shipping fees will not be refunded. All returns will be processed within two days of us receiving the item. Please note that it can take up to five business days for the refund to be processed in your account as your financial institution may take additional time to process the transaction.